Santa Maria la Menor

First Catedral of New World, located short distance from Hispaniola Spanish Language School More »

Orphanage Centro Roberto

Students visiting the orphanage in Boya, Dominican Republic with Hispaniola Spanish Language School More »

Palacio Nacional

Visit to National House, where President of Republic lives More »

Santa Maria la Menor

Night view of the beautiful cathedral More »

Hispaniola Spanish Language School

Coffee break at Hispaniola Spanish Language School More »

Reloj del Sol

Sundial from the time of the Spanish Colony. It is a fine show in Plaza de España More »

An hidden secret in Dominican Republic. More »

One of the best beaches in Dominican Republic and in the world. More »

 

Complaint Procedure

Complaint Procedure

Dear client, we do our best to ensure you are satisfied with you language vacation; in case you have some complaint please inform us as soon as possible. You will be requested to fill in a complaint form. We evaluate all complaints carefully: we investigate the matter and give you a written response/proposal no later than 2 working days.

Please direct all your enquires or complaint to the secretariat.

The procedure in case of complaint should be the following

 1-    Please check carefully all the policies

2-    Talk with your teacher or with the person in charge about your situation

3-    Ask secretariat or download and fill in the Complaint Form and sign it

4-   Ask secretariat or download and fill in the Complaint Questionnaire and sign it

5-    Segretariat of the school will receive your form

6-    The school will carefully study your complaint and make a complete investigation of the case

7-    Please be patient while we are investigating: you will receive a written response no later than 2 working days.

8-     If you wish to proceed on-line please use the contact-us form (choose “Complaint” on the  “Reason for writing us” field. You will be, later, asked to fill in and send by e-mail the Complaint Form and the  Complaint Questionnaire

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